Privacy Policy

01 Introduction

Lovik Digital Famed is a digital marketing, creative and technology solutions provider based in Chennai, Tamil Nadu, India.

We aim to handle personal information in a responsible manner and in accordance with applicable Indian data protection and privacy laws.

02 Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact information: Name, email address, phone number and business contact details.
• Enquiry information: Details about your business, project, service requirements and messages submitted through our website.
• Project information: Documents, images, logos, content and materials shared for providing our services.
• Technical information: Information such as browser type, device information, IP address and website usage information, where collected through our website infrastructure or tools.
• Communication information: Information shared when you communicate with us by email, telephone or other supported communication channels.

We collect only information that is relevant to the purposes described in this policy, subject to applicable law.

03 How We Use Your Information

Information collected may be used for the following purposes:

• Responding to enquiries and customer requests.
• Providing requested digital marketing and technology services.
• Preparing quotations, proposals and project plans.
• Communicating about ongoing projects and services.
• Improving website performance and user experience.
• Managing customer relationships and support.
• Maintaining website security and preventing misuse.
• Meeting applicable legal and regulatory obligations.

04 Website Enquiry Forms

When you submit an enquiry through our website, we may collect information such as your name, phone number, email address, business details and project requirements.

We use this information to understand your requirements, respond to your enquiry and communicate about the services you request.

Please avoid submitting passwords, payment card details or other sensitive personal information through general website enquiry forms.

05 Cookies and Analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.

Depending on the tools implemented on our website, these technologies may help us understand visitor activity, traffic sources and website performance.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

06 Advertising and Marketing Platforms

Our website and services may involve third-party platforms and tools such as:

• Google Analytics and Google advertising services.
• Meta platforms, including Facebook and Instagram.
• WhatsApp communication and business services.
• Other analytics, advertising and marketing tools.

These platforms may process certain information according to their own privacy policies and settings. Their availability and actual use on our website may vary.

We encourage visitors to review the privacy policies of relevant third-party providers.

07 Information Sharing

We do not sell personal information as a standalone business activity.

We may share relevant information with:

• Service providers who help us operate our website, hosting, communication and business systems.
• Advertising and technology platforms when required to deliver requested services.
• Professional advisers where reasonably necessary for business or legal purposes.
• Government authorities or other parties when disclosure is required or permitted by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

08 Data Security

We take reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

09 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, communication, business records and legal compliance.

Information may be deleted, anonymised or securely disposed of when it is no longer required, subject to applicable legal retention requirements.

10 Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Requesting information about personal data we process.
• Requesting correction of inaccurate or incomplete information.
• Requesting erasure of personal information where legally applicable.
• Withdrawing consent where processing is based on consent.
• Raising a privacy-related concern or grievance.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before responding.

11 Children's Privacy

Our website and services are primarily intended for businesses, adults and organisations.

We do not knowingly seek to collect children's personal information through general website enquiry forms without appropriate authorisation or legal basis.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.

Any revised policy will be published on this page with an updated date.

We encourage visitors to review this page periodically.

13 Contact and Privacy Enquiries

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.